Why am I unable to upload images in NextGEN Gallery?

Though we try our best to build NextGEN Gallery to be fully compatible with all types of server environments, there are a handful of common errors that can sometimes occur due to an incompatible server that may have some strict or insufficient permissions and settings.

COMMON ERRORS

  • Unable to create gallery – make sure that your server has 755 permissions set on /wp-content directory.  If your hosting environment requires higher than 755, you risk being vulnerable to hackers. This is a sign of a less supportive web host for WordPress. You should NEVER have to go as high as 777.
  • Unable to upload images – make sure that your server has 755 permissions set on /wp-content directory.  If your hosting environment requires higher than 755, you risk being vulnerable to hackers. This is a sign of a less supportive web host for WordPress. You should NEVER have to go as high as 777. Other server settings to check are: memory allowed in php.ini file set to 250MB (or at least 128MB), and upload limit set to 10MB.

TROUBLESHOOTING TIPS

  • Try renaming the image file to be something like: trees123.jpg . Remove the extra characters and spaces in the filename, and try uploading again.
  • Re-size images, before uploading, to be no larger than 960px wide.
  • Reset your WordPress permalinks to ‘post name’ > save changes and try again.
  • In some cases, another plugin could be interfering with your site functionality, including uploads. Try deactivating all plugins (including NextGEN Gallery) > clear your browser cache, and reload your site. Re-activate NextGEN Gallery only and try uploading again.
  • If none of the above troubleshooting tips work, try temporarily switching to the WordPress default theme, and try uploading again.
  • Another cause of error could be in your installation of Adobe Flash. Uninstall flash on your computer and re-install a fresh copy from Adobe’s Website. Restart your browser and try again.
  • Try uploading in Google Chrome web browser

For more information on server requirements, please read our help guide here: What are the requirements to run NextGEN Gallery? & check out What are the common hosting issues with NextGEN Gallery?

Super Useful Plugins - A Free PDF Guide
plugins-wordpress
Download the free guide and learn what plugins can add value to your creative WordPress website.

NextGEN Gallery News

Receive monthly emails with the latest from NextGEN Gallery and the WordPress community.